Introduction to our Privacy Practices
Welcome to CasualPlayo Crystal Peaks. This Privacy Policy outlines how CasualPlayo Ltd. collects, uses, and protects your information when you visit our free-to-play social casino. We are committed to ensuring that your time at the Crystal Peaks Lodge is both highly entertaining and completely secure. Because our games involve no real money, we do not require or collect sensitive financial information like credit card numbers or bank details.
Information We Collect (Non-financial)
To provide you with a seamless gaming experience, we collect basic non-financial data. This includes your display name, email address (if you create an account to save your Frost Coins balance), and gameplay statistics such as your achievements and virtual currency balance. We also collect standard technical data, such as your IP address, browser type, and device information, to ensure our games run smoothly on your screen.
How We Use Cookies at the Lodge
Cookies are small text files placed on your device to help our website function effectively. At Crystal Peaks, we use cookies to remember your preferences, keep you logged into your session, and track your in-game progress. For example, cookies ensure that your Frost Coins balance remains intact when you return for another session. You can manage or disable cookies through your browser settings, though this may affect certain features of our social casino.
Third-Party Service Providers
We may partner with trusted third-party service providers to host our website, analyze site traffic, and deliver customer support. These partners only have access to the data necessary to perform their specific tasks on our behalf and are strictly prohibited from using your information for any other purpose. We never sell your personal data to third parties for marketing purposes.
Data Security and Retention
We employ industry-standard security measures to protect your data against unauthorized access, alteration, or destruction. Your gameplay data and account information are stored on secure servers. We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. If you request account deletion, we will promptly remove your identifying information.
Your Privacy Rights and Options
You have the right to access, update, or request the deletion of your personal information at any time. If you wish to review the data we hold about you or if you want to close your account, please contact our support team. We respect your privacy choices and will respond to all legitimate requests in a timely manner according to applicable data protection laws in New Zealand and beyond.
Need Privacy Assistance?
If you have any questions about this Privacy Policy or how we handle your data, please contact our Data Protection Officer at support@casualplayo.com or write to us at CasualPlayo Ltd., 155 Queen Street, Auckland CBD, Auckland 1010, New Zealand.